We have a brand new and fantastic opportunity for an experienced Operations Manager to join an award winning, global Cruise Agency at their Wiltshire-based head office. The role of Operations Manager will involve ensuring all operational administration is kept up to date with relevant holiday allocations and all contracts are in place. As Operations Manager, through motivating and developing your team, you’ll lead them to deliver a seamless travel service at all times and provide customers with the best experience possible. The successful candidate will also ensure all operational KPIs are met and look at ways to improve current processes. In return, our client can offer a generous basic salary of £30,000 - £40,000 + quarterly bonus, medical cash plan, pension, travel benefits. Please contact us today for a confidential chat about the role or apply online.
Role of Operations Manager:
- Leading and developing the team
- Work closely with stakeholders (Product & Customer Support)
- Set KPIs for individuals and complete monthly/quarterly reviews
- Develop procedures, policies and standards for the department
- Allocate team members to travel to resort to support the organising of transfers / hotels and ensure all passengers journey are smooth
- Resolving issues in resort, working with our ground handlers in resort and building up good relationships with suppliers
- Address any operational legal matters that may arise
- Analyse data to determine operational effectiveness and areas for improvement
Necessary skills for the role:
- Ability to motivate a team
- Good presentation skills
- Ability to handle complaints and difficult situations in a patient, calm and effective way
- Able to work extended hours on occasions when required
- Good organisational skills and the ability to work to deadlines
- Adept in use of MS Office 2000 or later, particularly Excel
- Willing to travel overseas when necessary
If you’re interested in this Operations Manager opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
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