£23,000 + Benefits
My client is a leading niche luxury travel company based in Central London.
They specialise in escorted tours to worldwide destinations destinations dealing with high value clients.
The role requires the ideal candidate to have a good customer service or administration background within the travel industry.
The Travel Consultant is responsible for administering a programme of tours from confirmation of booking through to departure. The focus of this role is on delivering accurate manifests and documentation to deadlines, whilst with providing excellent customer service.
Travel Consultant Duties and responsibilities
Acquisition and maintenance of in depth product knowledge of tour programme and general knowledge of all other products on sale.
Answering client or agent queries regarding tours in a timely manner.
Assisting clients with changes and amendments to their bookings.
Ensuring that any special requests (i.e., dietary, wheelchair assistance, etc) are accommodated where possible.
Creating cruise manifests, transfer and hotel rooming lists and providing these to Product Managers, suppliers and field staff.
Advising airport representatives of late changes to passenger bookings
Producing confirmation invoices
Accurate and timely dispatch of pre departure information and final documentationAs a back up to the sales department in busier periods, selling directly to the public and via travel agents over the telephone or dealing with clients face to face in the office.
Cross selling on to other products if the required holiday is not available or suitable.
As a back up to the sales department in busier periods, liaising with flight department re upgrade and ad hoc flight requests.
Travel Consultant Experience Required:
Previous travel industry experience in a reservations or operations type role
Excellent communication skills, both written and verbal
Attention to detail
Strong organisational skills
Team player with excellent time management skills
Ability to work effectively with strong prioritization skills
Strong understanding of long haul product
Travel Consultant Salary and Benefits
Base salary to £23,000 + Bonuses
Monday to Friday
22 days holiday
To apply for the Travel Consultant role, please email your CV to firstname.lastname@example.org or call me on 0207 812 3820 for additional information.