Contact Centre Manager

3 days left

South East London, London, England
£35000.00 - £40000.00 per annum
01 Sep 2016
29 Sep 2016
Kayley Neale
Full Time
Contract Type

Contact Centre Manager:
This is a fantastic role managing a well known tour company call centre based on the South London/Kent boarder. Looking for a customer focused manager to work in this lovely team. Salary between £35k-£40k plus bonus and benefits.

Contact Centre Manager Responsibilities:
- Managing a team of 8 in the contact centre and 1 homeworker and getting results in both sales and customer service
- Developing the team with mentoring and incentives and putting a high value on quality and performance managing any under performing team members
- Cultivating business relationships and coming up with strategies to drive sales
- Analyzing statistics and running reports on performance levels
- Dealing with escalated calls and resolving issues in an appropriate manner

Contact Centre Manager Skills Required:
- Management experience within the travel industry is essential
- Call centre experience is preferred
- Strong customer service and sales skills
- Able to be analytical and knowledge of reporting
- Previous experience with performance management

If you would like to apply for this role please either call kayley on 02073971295 or email me on quoting reference 43712

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Apply for Contact Centre Manager

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.