Travel Team Leader North Northamptonshire

4 days left

Location
Kettering, Northamptonshire, England
Salary
Great salary and company!
Posted
01 Sep 2016
Closes
29 Sep 2016
Ref
17781
Contact
Helen Cassin
Job function
Management
Hours
Full Time
Contract Type
Permanent
Are you an experienced team leader/ supervisor in a busy call centre environment? Do you enjoy motivating, managing and driving sales to get the best out of your team within a travel environment? Are you sales orientated, enthusiastic, energetic and looking for an exciting new position within the travel industry? If yes then this is your dream role!! A leading, travel tour operator is growing rapidly due to its success and are looking to recruit an experienced travel team leader/ supervisor for their busy call centre environment. This suits customer focused, target driven and enthusiastic individuals who are passionate about travel!

Job Description
- To coach/mentor adviser's to over deliver both service quality and sales targets
- To communicate with the key departments necessary to effectively run the team with a view to developing product, profit and efficiency and improving service levels.
- To ensure regular team meetings
- To be creative in driving performance and ensuring morale is high amongst the team
- To complete appraisals as dictated by company policy
- To use performance management where necessary to either increase performance from those achieving below standard to the required level
- Take ownership of escalated issues and ensure they are professionally resolved
- To ensure that staff retention levels within the team are at an acceptable level
- Ensure all sales opportunities are optimised

Experience Required
The ideal candidate will be an experienced team leader/ supervisor with a passion for travel. Have the motivation and enthusiasm to drive a sales team forward to achieve and exceed sales targets and customer service levels. A travel industry background is ideal but not essential. You will have a flexible approach to your role as Team Leader which will include working day, evenings and weekend shifts.

Package
The successful candidate will achieve a very competitive salary travel industry benefits to top it off!!

Interested?
If you are interested in this Travel team leader/ supervisor position in North Northamptonshire please follow the link to 'apply' or for more information please call Helen at Travel Trade Recruitment on 0121 222 2624 or email helenc@traveltraderecruitment.co.uk

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