Luxury Cruise Concierge

3 days left

Southampton, Hampshire, England
£18000 - £21000 per annum + commission
06 Sep 2016
04 Oct 2016
Lauren Franks
Job function
Full Time
Contract Type
Are you a sales driven, money hungry candidate seeking a new challenge within the travel industry? Do you have proven sales knowledge gained from a tour operator, strong call centre background or have luxury travel experience?

Our client is a leading tour operator with new offices in Southampton that are currently looking for a number of Cruise Consultants to join a successful and friendly team which will offer a basic plus uncapped commission!

Luxury Cruise Concierge Job Description:

* Match individual guests' needs to the right holiday for them
* Resolve Travel Agent and Guest queries promptly via incoming calls
* Respond to all incoming email and written correspondence in a timely manner.
* Up-selling on stateroom accommodation.
* Deliver an exceptional level of Customer Service at all times.
* Making outbound calls to prospective customers
* Exceed daily/weekly sales conversion targets as set by the business
* Maximize all sales opportunities by offering upgrades, pre and post cruise packages and shore excursions.
* To provide each call with the features and benefits of Freestyle cruising to raise product awareness
* Consistently exceed customers' expectations by delivering an exceptional customer experience on each call
* To achieve first call resolution on sales calls

Luxury Cruise Concierge Experience Required:

* Must have strong travel industry or call centre experience
* Must be a Strong and Clear Communicator with an excellent telephone manner
* Attention to detail and Organizational skills
* Experience of working in a target driver environment
* Ability to work well as part of a Team, dedicated and flexible.
* Computer literate - CRM Solutions, word, Excel, and in house systems
* Ability to adapt to a quickly changing sales environment
* A proactive and tenacious self-starter, with the confidence to manage own tasks
* Strong relationship building skills with the ability to communicate at all levels
* Enthusiastic and passionate with a "can do" attitude
* Hard working, driven individual with ability to work on own initiative


Apply With Your CV Today! For More Information Please Call Lauren at Travel Trade Recruitment Or Click The "Apply" Button Below or email your CV to

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