Business Travel Consultant

6 days left

£££ Competitive
07 Sep 2016
07 Oct 2016
Jacky Docherty
Job function
Full Time
Contract Type

Business Travel Consultant - Altrincham

Our client, an independent Travel Management company based in Cheshire are seeking an experienced BTC to join their friendly team.

Business Travel Consultant duties:-

• Handles customer enquiries and/or complaints.
• Builds a thorough working knowledge of the companies products and services.
• Has a detailed understanding of flights, air fares, manual and automated ticketing and fare construction.
• Demonstrates an in-depth knowledge of suppliers and products, including air travel, hotels, car hire, ferries,
domestic and continental rail travel.
• Demonstrates knowledge of health requirements, vaccinations, passport and visa legislation.
• Has knowledge of the regulations of the International Air Transport Association (I.A.T.A). Demonstrates
knowledge of domestic and international travel geography.
• Shows an awareness of and interest in developments in the travel industry, including activities of the competition.
• Sound knowledge of sales process, accountancy, documentation and sources of reference.
• Enhanced cross selling ability – Cross sells other products – insurance, hotels, car hire, foreign exchange.

Business Travel Consultant Skills:

• Excellent written and verbal skills
• Customer service skills
• Good command of English Language and Maths
• NVQ Certificate Travel & Tourism or Cotac 1 & 2 (desirable not essential)
• Minimum 2 years relevant travel industry experience
• CRS/Internet system knowledge - preferably Sabre
• Product knowledge – across industry
• Ability to coach others and lead by example
• Use initiative to prevent customer service issues
• Proven selling skills – aims to exceed sales targets and achieve goals
• Actively listens to others concerns and suggestion
• Attentive in a learning environment
• Demonstrates flexibility in working environment
• Able to achieve rapport quickly

If you are ready for the next step in your career then please apply today!

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