After Sales & Operations Manager

5 days left

London, England
£25000 - £30000 per annum
07 Sep 2016
05 Oct 2016
Helen Newton
Job function
Full Time
Contract Type
After Sales & Operations Manager
The ideal candidate will have great customer service skills and a positive can-do attitude to help drive our After Sales team to deliver unparalleled service to our clients. This position is for a problem-solver who is a great team player, ambitious and looking for their next challenging travel role.
*Recruiting and training seasonal staff on all aspects of the After Sales function
*Ensuring all client invoices are checked and sent in accordance with ABTA's Code of Conduct
*Manage the mailing of all travel documents to ensure accuracy and distribution within service standards
*Tour operating Administration - checking all tour operator bookings, reconciling client confirmations and supplier invoices.
*Ensuring all client enquiries are handled within service standards
*Credit Control - ensuring all clients are notified of their upcoming balance due date and chasing clients in a timely manner to pay any overdue monies.
*Working with Marketing ensure all pre and post departure correspondence is sent accordingly to the weekly schedule
*Uploading booking data to ensure web reviews are up to date.
*Managing KPIs for ancillary sales
*Creating offers and team incentives to meet monthly targets
*Manage ticketing queues , liaise with outsourced IATA ticketing provider
*Administration and day to day management of flight allocations and airline contracts
*Flight changes / cancellations
*Manage transfer companies and short break transfer programme
*Manage the Health and Safety programme
*Manage and lead out of office duty cover
*Dealing with client complaints and feedback in writing and by phone and social media. Liaising with other departments, fully investigating issues and escalating where necessary.
Skills Required:
*Line management or supervisory experience
*2 years+ within customer service and operations / administration
*Highly organised
*Calm under pressure with an ability to meet deadlines
*Absolute , unwavering attention to detail
*Good working knowledge of MS Excel
*Language skills (French , German or Italian) are useful
*Airline and ticketing abilities using Galileo , Lime , Aviate or Farelogix
*A background within high-end tailor-made travel
The Package:
*A basic salary of £25,000 - £30,000 dependant on experience.
*If you would like to apply for the position please send your CV to or call Helen 02073475060

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