Contact Centre Supervisor
We have a fantastic opportunity for candidates with strong leadership skills and supervisory or team leader experience within a travel sales or call centre environment to join a leading travel organisation in West Yorkshire. Our client has over 20 years experience of booking and packaging holidays and they’re seeking an experienced Contact Centre Supervisor to monitor, motivate and manage a small but busy team, driving them to success! This great new role involves supervising a team of travel industry and call centre professionals, setting targets, monitoring call volumes, ensuring service levels are adhered to and KPIs are met and generally bringing out the best in your team. For the successful candidate, our client are offering an attractive package worth up to £30k including a competitive basic salary, great benefits and an excellent commission structure.
If you’re interested in finding out more about this fantastic new Contact Centre Supervisor role, please contact us today for a confidential chat or apply online!
Role of Contact Centre Supervisor:
- Managing a small team of travel call centre professionals
- Monitoring team and individual performance
- Setting and monitoring sales targets
- Monitoring call volumes and individual workloads, delegating where necessary
- Ensuring service levels are adhered to and KPIs are met
- Conducting team briefings and one-to-ones
- Reporting to management
Skills required for the role:
- Previous supervisory or team leader experience, within a travel sales or call centre environment
- Strong leadership and motivational skills
- Friendly and approachable
- Ability to thrive in a fast-paced environment
- Flexibility with regard to working hours as some evening and weekend work will be involved.
If you’re interested in learning more about this fantastic Contact Centre Supervisor role, please contact Succeed Recruitment Solutions or press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.
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