Travel team Leader - Fluent French or German Speaker

Recruiter
Location
Southampton
Salary
£20k - 28k per year + 25 days holidays, pension etc
Posted
11 Sep 2016
Closes
09 Oct 2016
Ref
TY21315
Contact
Tony Yerasimou
Sector
Cruise
Job function
Management
Hours
Full Time
Contract Type
Permanent

Travel Team Leader – Fluent French or German Speaker

£20,000 + Bonuses

Hampshire

My client a leading cruise company is seeking a Team Leader is either a fluent German or French speaker.

If you are looking for a challenging new career opportunity in working for a dynamic and successful call centre we want to hear from you now!

Duties will include ensuring company targets are met through the effective development and management of the department and staff. To maintain productivity levels, ensuring service level agreements are met at all times and service excellence is offered to internal and external customers.

TRAVELTEAM LEADER KEY DUTIES:
Motivate and incentivise the team to exceed sales targets and maximise sales opportunities
Achieve all key client service level agreements
Utilise operational performance data to continually review and improve the team's performance
Lead and energise your team, identifying training and development needs
Encouraging your individual staff's potential
Support and assist any new departmental initiatives and improvement opportunities
Ensure personal and team compliance with business policies & procedures
Resolve all escalated pre travel complaints in a calm and diplomatic manner
Effectively manage all employee relations issues, including grievance, discipline, absence
Take accountability of delegated tasks in the absence of Team Managers

TRAVEL TEAM LEADER SKILLS AND EXPERIENCE
An excellent proven sales background from a call centre
Fluent German or French speaking
Travel Industry experience an advantage
Proven history of managing people
Leadership skills with ability to delegate
Ability to cope under pressure and meet tight deadlines
Flexible and adaptable to changing priorities
Positive "can do" attitude
Strong attention to detail

TRAVEL TEAM LEADER SALARY AND BENEFITS

Salary is £20k plus commission

Private Medical entitled to join–upon completion of probation

25 days holiday annually

Pension offering up to 5% matching –with effect from 1st April 2016 (Auto enrolment currently operating)

Staff cruise benefit (subject to T&C’s)

Parking facilities

To apply for the Travel Team Leader role, please contact Tony on 0207 812 3820 or email your CV to tony@newfrontiers.co.uk

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