Customer Support Specialist

Location
London, England
Salary
£20000.00 - £25000.00 per annum
Posted
12 Sep 2016
Closes
10 Oct 2016
Ref
43949
Contact
Kayley Neale
Hours
Full Time
Contract Type
Permanent


Customer Support Specialist:
This is a great role working for an innovative travel technology company based in London.They are looking for an enthusiastic flexible candidate who is willing to learn and grow with the role. Salary between £20k-£25k dependent on experience plus benefits.

Customer Support Specialist Responsibilities:

- Answering calls, researching problems, interfacing with development, communicating solutions back to users, and documenting the issues and solutions
- Logging and taking ownership of calls and emails from customers as cases in the Support/CRM system
- Gaining access to the customer's environment or downloading their DB when required so that whoever needs to investigate further can do so without delay
- Assigning more involved cases to the appropriate team with the expertise required to further investigate the case
Customer Support Specialist Skills Required:
- Strong travel industry experience in either a reservations,ticketing, sales or help desk role
- Some experience with training people or a passion for training
- Excellent Windows and PC skills would be advantageous but full training will be provided
- Confidence to present to groups of people and a willingness to learn
- Self motivated and flexible approach to work
If you would like to apply for this role please either call Kayley on 02073971295 or email me on kayley@candm.co.uk quoting reference 43949

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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