Shore-side Operations Execeutive
Shoreside Operations Assistant
Candidates much have a full driving licence along with their own transport due to office location
To work as the Shoreside Operations Assistant your 'people skills' will be just as important as your formal qualifications. We will look for a strong administrator with a good general standard of education, excellent organisation and communication skills along with a friendly personality which is essential.
Previous experience of working with people either face to face, over the telephone or by email is essential; relevant experience in the cruise / travel industry will be a huge advantage for this role. The ability to work to chronological deadlines and to work as part of a team is required, along with the ability to travel to various port locations as and when required is essential. This will also include travelling at very short notice if a situation occurs.
The successful candidate will have experience of working in a Customer Service environment, with excellent organisational skills. You will have a good attention to detail, be computer literate with experience of using a reservation system, (although training will be given).
Ideally, you should have some experience of a Cruising Holiday and how it all works.
The Shoreside Operations Assistant will report directly to the Shoreside Operations Manager and subsequently to the Head of Customer Service, who oversees the Department.
Roles & Responsibilities
Provide support to the Shoreside Operations Manager.
To assist with the production of all turnaround manifests and advanced lists with the appropriate departments on board and shore side agents to ensure an efficient turnaround procedure is carried out.
To provide both the port and the ship’s Shore Excursions department with all necessary information required for an efficient disembarkation for each arrival.
To liaise with Port Agents (in Manager’s absence) to ensure all requirements are in place for an efficient turnaround.
To communicate and liaise with all heads of departments, ship and land based, to ensure all changes, amendments and necessary information is advised and actioned.
To assist with all information relating to passengers individual specific requirements on each departure prior to sailing and ensure all parties are aware.
To maintain cabin allocations for all Guest Acts, Lecturers, Craft Instructors and Staff travelling on board each vessel.
To co-ordinate and produce all joining instructions for all Guest Acts, Craft Lecturers and Guest Lectures ensuring this is emailed to them when received from the Entertainment Department.
To produce Embarkation document in conjunction with the master turnaround information for each cruise in readiness for Admin to send out tickets to passengers.
To ensure all coach transfer information is correct and check passenger numbers on a regular basis.
Liaise with Coach Department to ensure coaches are provisionally booked in a timely manner.
To attend each UK Port with the Shoreside Operations Manager as and when required.
To ensure all car park information is correct before tickets are sent to passengers and on the CMV Website.
Check all car parking manifests after each cruise to ensure port and CMV records match.
To assist with the ordering of ad-hoc items for our vessels and ensure delivery is made to specific deadlines as and when required.
To assist with missing luggage and lost property in conjunction with the 24/7 Emergency team ensuring the safe return where possible.
To assist with purchasing of items for vessels and maintaining the Store Room ensuring a full inventory is available at all times.
Assisting with delivery of items to vessels which may include some heavy lifting at times.
To be aware of any dedicated themed cruises e.g. Royal Weddings, Anniversaries and other Special Events i.e. Golf Open, World Cup providing ship with any dates and branded products if required.
To file each Daily Cruise Report and CSQ’s when received from each ship.
To proactively think of ways to enhance the customer experience through all areas of the customer journey.
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