Customer and Travel Agent support

2 days left

Location
South West London, London, England
Salary
£20000 - £25000 per annum
Posted
21 Sep 2016
Closes
28 Sep 2016
Ref
17788
Contact
Charlotte Williams
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Do you have experience working within the travel industry? Do you have excellent customer service skills? Do you have knowledge of a GDS or travel reservation System? If so this role is for you!

The Role:
You will be working for a Travel Technology company helping customers and travel agents with any questions or problem they may face
- Answering calls and emails and taking ownership until the case is resolved
- Resolving simple cases directly
- Gathering detailed information and logging files if appropriate to be escalated
- Gaining access to the customer's environment or dowloading their D hen required so that whoever needs to investigate can do so without delay
- Monitoring all owned cases and chasing the other teams for a timely resolution
- Relaying simple and more complex resolutions to customers

Requirements:
- At least 2 years working within the travel industry
- At least 1 year of that within a travel agent or tour operator
- Experience using a travel reservation system (Amadeus, Galileo, Dolphin, Worldspan, Sabre etc)
- Good telephone manner
- Excellent writen and verbal communication skills

Full training will be given, alongside a great working environment and competitive salary.

To apply for this role please contact charlotte@traveltraderecruitment.co.uk / 0207 347 5060

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