Customer Complaints Executive

3 days left

Location
South West London, London, England
Salary
£18000 per annum
Posted
21 Sep 2016
Closes
28 Sep 2016
Ref
17845
Contact
Charlotte Williams
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
If you have experience working within the travel industry, have excellent customer service skills and have experience in responding to written and verbal complaints then my client is looking for you!

Working in a fast paced environment for a well known and established travel company, you will be responsible for the timely response of customers questions, queries and complaints pre and post departure.
- Acknowledge receipt of complaints/ queries post departure within set deadlines
- Liaise with resort/ office staff to obtain feedback
- Respond to complaints/ queries within set deadlines
- Tailoring your response and solution for that customer
- Update Customer Care log-in spreadsheet simultaneously whilst dealing with the customer complaint/ query
- Ensure Cases are answered promptly and accurately

Candidates must have experiene of working in the travel industry and have a proven track record of compliant resolution in a high volume Guest feedback environment

The role is initially for an 6 month period however could be made permanent for the right candidate. In return you will benefit from a friendly and social office environment and Monday - Friday working hours.

If you are interested please contact charlotte@traveltraderecruitment.co.uk

Apply for Customer Complaints Executive

Already uploaded your CV? Sign in to apply instantly

All answers are required

Apply
}

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.