Customer Relations Executive

Lancing, West Sussex, England
£16300 per annum
26 Sep 2016
24 Oct 2016
Beatrice Hamilton
Full Time
Contract Type

Customer Relations Executive - Lancing, West Sussex, £16,300

This fast growing dynamic travel business are looking for talented Customer Relations Executive who can ensure that's customers satisfactions are maximised. This is an opportunity to part of a very special Customer Relations team right at the start of this company's journey. The team are ambitious, fun, enthusiastic and really care about their customers - if you work in Customer Relations and want to be part of this, then don't miss out.

Customer Relations Executive - Features

  • To deal with all aspects of a customer's holiday upon their return with the aim of maximising customer satisfaction
  • To take discuss customers holidays and where appropriate and resolve disputes before correspondence is generated
  • You will proactively look to resolve customer issues and complaints as quickly as possible
  • To ensure that customer satisfaction is maintained
  • You will build relationships with suppliers and proactively investigate any points raised by customers
  • Prioritise and respond to customers in a timely manner with a satisfactory resolution
  • You will be part of the fastest growing online travel business within the UK
  • You will be offered outstanding training and ongoing support
  • Lots of opportunities for career progression

Customer Relations Executive - Skills Required

  • Ideally you will have worked in a service based travel industry role before
  • Must have experience of working within customer relations, within travel is preferred but not essential
  • Must have excellent written English with proven letter writing skills
  • Excellent communication skills both written and verbal
  • You must be able to work well within a team and communicated with colleagues, customers and suppliers effectively
  • You must have the ability to work well under pressure, work to deadlines and use own initiative
  • To deal calmly and rationally with difficult customers

Customer Relations Executive - Additional Information

  • This role is mainly Monday to Friday but employees may be required to work additional hours to suit the businesses needs

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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