Global Customer Service Agent

Up to £20k plus excellent benefits
27 Sep 2016
27 Oct 2016
Job function
Customer Service
Full Time
Contract Type

We have a fantastic opportunity for fluent Polish speakers to join a leading, Cheshire based Travel company as a Global Customer Service Agent. Using your Polish and English language skills, you'll be responsible for providing a professional and highly efficient travel service including handling inbound enquiries and calls, making reservations, administration and resolving general enquiries and complaints. The successful candidate will have previous travel industry experience and strong customer service skills and ideally, experience with a GDS although this isn’t essential as full training can be given. In return, our client are offering a competitive salary of up to £20k plus excellent benefits and a Monday to Friday working week (with occasional Saturdays). So if you're a fluent Polish speaker with travel industry experience and proven customer service skills, please contact us today for a confidential chat or apply online! 

Role of Global Customer Service Agent:

  • Handling inbound enquiries and customer service calls
  • Dealing with / processing inbound booking enquiries
  • Resolving general enquiries and complaints
  • Actioning minor amendments and other pre and post travel queries
  • Administration tasks including processing balance payments and sending out travel documents
  • Using in-house software and reservation platform to complete travel enquiries

Skills required for the role:

  • Previous travel industry experience
  • Fluency in both verbal and written Polish
  • Good level of English
  • Customer focused with good attention to detail
  • Excellent phone and customer service experience
  • Proficient in Windows based applications including Microsoft Office
  • Good time management and multi-tasking skills
  • The ability to work under pressure in a diverse market
  • GDS experience desirable but not essential

If you’re interested in learning more about this Polish speaking Global Customer Service Agent opportunity, please contact Succeed Recruitment Solutions or press the apply online button now!

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