CONCIERGE TRAVEL CONSULTANT ECO LUXURY BRAND

Location
Wilmslow, Cheshire
Salary
£18,000 - £23,000 + Commission + Benefits
Posted
28 Sep 2016
Closes
28 Oct 2016
Ref
Jo002462
Job function
Sales
Hours
Full Time
Contract Type
Permanent

CONCIERGE TRAVEL CONSULTANT ECO LUXURY BRAND

South Manchester / Cheshire

To £18,000 - £23,000 Basic + Commission + Holiday Opportunities

The Concierge role is a unique service offering customers the opportunity to not just book their stay through the Concierge team but to also plan their whole holiday.

The company are now seeking a sales driven person to join their expanding team The team consists of dedicated travel professionals who can tailor a guest's holiday by providing advice and expertise which can be called on before, during and after their stay. With a real passion for delivering amazing customer service and hitting sales targets this is a challenging and exciting role.

The Concierge Consultant will also be responsible for building and managing an account of VIP guests, handling group and corporate bookings and organising events. Responsibilities: -

  • To be an ambassador of the company brand demonstrating amazing interpersonal skills, building rapport with all customers, offering fantastic product knowledge and customer service.
  • Dealing directly with customers either by telephone or email and be a consistent point of contact managing the process from enquiry through to planning the stay and after sales care.
  • To take ownership of tasks ensuring at all times that customers are fully communicated to effectively and promptly.
  • Be fully knowledgeable of all properties and services in the portfolio to be able to confidently and enthusiastically pass on this knowledge to the customer.
  • Liaise with the General Managers on site, when required, to ensure a smooth handover from Concierge to site.
  • Maximise opportunities to generate incremental revenue driven by the sale of Extrass

Experience:

  • Travel or leisure background.
  • Proven experience of working a minimum 1 year in a target based sales environment.
  • Delivering a high level of customer service in a telephone or customer facing role.
  • Corporate account management.
  • Amazing communication skills and both verbal and written.
  • Great telephone manner.
  • Self-motivated.
  • Competent of using Microsoft Office and web applications.
  • Team Player.
  • Ability to sell with flair, knowledge and confidence.

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