Travel Manager - Luxury Travel Company

Recruiter
Location
London (Greater)
Salary
£32k - 35k per year + Bonuses and Benefits
Posted
30 Sep 2016
Closes
28 Oct 2016
Ref
TY20985-1
Contact
Tony Yerasimou
Job function
Management
Hours
Full Time
Contract Type
Contract

Travel Manager

£32,000+ Bonus – Maternity Cover Contract

Central London

My client is an internationally recognised travel company specialising in worldwide luxury travel.

They are seeking an experience Travel Manager to initially join on a 9-12 month contract basis covering maternity which may go permanent.

The Travel Manager will be involved in overseeing the sales (reservations), operations, business development specialists and customer service area.

The Travel Manager will monitor, improve and drive progress towards sales and reducing our operational processes time to increase our customer satisfaction levels. You will maintain staffing levels in the sales team on both a short and long term basis - to include input into recruitment, rota planning, management of and recording of absence and annual leave. You will also handle performance management of the team to include training, KPIs, ad hoc reviews, as well as annual reviews.

The Travel Manager will be conducting regular meetings and monthly 121’s and managing administration of team’s existing bookings, issuing of documentation, collection of monies and reconfirmation of departures.

The Travel Manager will also manage the day to day relationship with some of our Key customers. Helping to drive awareness and create initiatives to increase engagement within those customer groups. Leading the business development specialists to help with those activities but also using the real time feedback that they provide to change our internal processes to meet the needs of our client group.

Travel Manager General Duties

Team Management (12+ heads)

Managing SLA’s – Calls/Emails/Operational Queues

Performance Management

1-2-1s / Coaching / Team Building

Monthly Goal monitoring / sales analysis

Leave & Lieu tracking

Implement new strategies to aid performance/drive business forwards

Increasing Sales performance – Internal & Markets

Organising supplier training sessions

Diversity and forward thinking – being reactive to all situations that arise (customer/Internal)

Attending supplier events

Assisting phones/emails during peak periods

Travel Manager Previous Experience Required

Previous leadership/management experience within the travel industry

Performance management experience

Luxury travel destination product knowledge

Ability to lead and motivate teams

Travel Manager Salary and Benefits

Base salary to £32,000

Bonus based on performance

Pension

Healthcare

To apply for the Travel Manager role, please email your cv to tony@newfrontiers.co.uk or contact Tony on 0207 812 3820 for consideration.