Cruise Consultant - On Board

South East England, England
Market Rate
04 Oct 2016
01 Nov 2016
Helen Newton
Full Time
Contract Type
On Board Cruise Consultant
The position of the On Board Cruise Consultant is responsible for selling future Cruises and related shore side products and services to guests on board.
Key Responsibilities:
*Maximise all opportunities in the process of closing a sale and exercise up sell opportunities throughout the life of the on board guest relationship
*Effectively prepare and present to the guests power point documents (accordingly with Marketing guidelines) (Company, destinations, ships, etc.) to maximise sales generation
*Assist with providing guests with details on future itineraries for all ships within the portfolio (take personal ownership of all guest requests, inquiries and ensure the highest quality service in in accordance with company standards)
*Ensure accuracy in quoting guests on future cruise bookings, ensure collection of relevant payments (deposit or final by means of credit card), ensure accurate invoices are issued to guests for their future bookings
*Ensure presence at desk for the assigned desk hours
*Host guest events, as required, such as cocktail parties and dinners and leverage them for selling opportunities
*Maintain accurate records of on board guests, utilising company-supported technology tools and processes
*Meet and greet on embark/debark
Skills Required:
*Proven experience in sales activities (B2C) in the travel or hospitality industry or other industries with complex / sophisticated products (e.g.: luxury industries)
*Excellent interpersonal skills and ability to deal with clients and prospects
*Strong leadership, management and organisational skills
*Ambitious, motivated and strongly result oriented
*Positive attitude, personable and team player
*Proven ability to achieve results and work well under pressure
*Knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) and CRM tools
The Package:
*Excellent salary plus commission and benefits
*If you are interested and would like to apply for the position please call Helen on 02073475060 or email your CV to

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