Senior Business Travel Consultant

6 days left

£££ Excellent
06 Oct 2016
03 Nov 2016
Jacky Docherty
Job function
Full Time
Contract Type

Senior Business Travel Consultant - London Waterloo area

An opportunity has arisen for an experienced Senior BTC for our successful client based in an accessible area of London.

Senior Business Travel Consultant Key Responsibilities/Objectives:

  • Handle all client enquiries in a friendly and professional manner
  • To offer a minimum of two (Europe) and three (Long haul) detailed quotes for each enquiry
  • Ensure all bookings include relevant requests i.e. Frequent Flyer account, meal requests, seating preference and passport/visa details
  • Offer and/or sell additional ancillary products such as car hire, hotels, transfers on all bookings
  • Keep the client fully informed of changes advised by airlines etc.
  • Always advise clients on passport and visa requirements and, where necessary, health and vaccinations
  • Arrange visas as and when required/appropriate
  • To participate in relevant training sessions ensuring that your product knowledge is up to date and your fares and Amadeus skills are current
  • Be commercially aware of opportunities to increase sales profit and share ideas with your colleagues and Supervisor
  • Ensure the booking process runs smoothly from the initial sale until the ticket is issued and invoiced
  • Maintain your assigned queues by regularly checking for updates and messages.
  • Very occasionally provide cover for the Out of Hours service as rostered or in serious emergency situations
  • Uphold the company standards at all times

Senior Business Travel Consultant Competencies

  • Ability to influence the sale of all products through outstanding selling, listening and communication skills
  • In depth fare and ticketing knowledge
  • Commercially aware
  • In depth knowledge of relevant travel products and services
  • Able to manage your time by being organised and efficient at all times
  • Excellent interpersonal skills
  • Numerate
  • Able to manage time efficiently

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