Associate Director - Organisational Effectiveness - TH Bangkok

London, England
10 Oct 2016
07 Nov 2016
Stefania Cook
Job function
Full Time
Contract Type

Associate Director - Organisational Effectiveness - TH Bangkok

This is an exciting role to work with a top global eCommerce leader. You will have global responsibility for managing all employee experience activities. You'll get to develop and deploy an Organisational Effectiveness strategy that will help the organisation reach its business objectives. Through the effective leadership of your team you will indirectly reach nearly 1,000 colleagues across 50+ locations and will have close interaction with the leadership team, as well as the centralised people group.


This is an influential role where you will be working closely with and advising the senior leadership team and the group people team to develop strategies for recruitment and selection, performance management, talent development, retention management, organisation design and effectiveness, etc. The Associate Director will also be responsible for the voice of employees programme.


Workforce Planning:

  • Develop a Strategic Workforce Planning approach that focuses on the PARTNER SERVICES -wide strategies to drive attraction, development and engagement of talent.
  • Create, communicate and operate quarterly, annual and long range workforce plans.
  • Ensure a high level of organisational effectiveness through ongoing assessment and analysis, performance management, organisational design, and implementation, change management, talent assessments, leadership development, and succession planning
  • Drive implementation and alignment of global and country-specific PEOPLE initiatives/ policies to enhance organisational effectiveness
  • Work with PARTNER SERVICES team leaders to drive/monitor talent acquisition, support them in managing and developing high potential employees, succession planning, talent reviews.
  • Design and implement management tools to optimise Workforce Planning; manager dashboards, reporting, trending, critical PEOPLE metrics/benchmarks for decision making
  • Lead the analysis of the Workforce Plan and identify skills/competency requirements and critical skill gaps across the PARTNER SERVICES department
  • Recommend reclassification of positions to maintain consistency throughout the PARTNER SERVICES Team

Employee Experience & Communication

  • Drive employee experience programs and ensure compliance with local legislative requirements and the centralised group People policies
  • Implement the centralises PEOPLE strategies and strategic people tools, policies, systems and processes and ensure consistent delivery
  • Work with PARTNER SERVICES senior leaders and the centralised group PEOPLE to improve overall employee experience from the recruitment process to end of employment
  • Assist in sending out annual Employee Surveys to all PARTNER SERVICES employees. Develop action plan for improvement based on the collated responses.
  • Write PARTNER SERVICES Team staff newsletters, briefings, articles and web content.

Learning & Development

  • Consult with PARTNER SERVICES Team leaders to identify and prioritise learning development needs
  • Identify, design and manage targeted PARTNER SERVICES Team talent development strategies, tools and processes.
  • Execute special projects when requested by the PARTNER SERVICES Team VP, PARTNER SERVICES SMT. This involves, and is not limited to, creation and development of programs, evaluation and revision of existing programs.
  • Lead the PARTNER SERVICES Global Coaching practice including strategy development through internal coaches.
  • Develop the coaching practice, tools, and policies to manage the sourcing, selection and on-boarding of internal and external coaches.


  • At least 12 years of experience in Human Resources and at least 5 years in a Senior Managerial/ Director capacity or equivalent performing general PEOPLE functions.
  • Must have a strong track record as a senior PEOPLE professional gained within people intensive, customer orientated industries - travel, hospitality are highly preferred
  • Experience in establishing multi-regional and site based PEOPLE functions is an advantage
  • Experience of leading teams in remote global locations is preferred
  • Possess at least a bachelor's degree in Human Resources Management and/ or equivalent
  • Proven track record of developing and implementing PEOPLE strategies and plans to achieve business goals and objectives with clear and tangible PEOPLE metrics
  • Ability to analyse business challenges/ data and provide PEOPLE recommendations to business leaders


  • Project management certifications (PMP or equivalent)
  • CIPD or any PEOPLE certifications

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.

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