Online Support Consultant

East Kilbride, Edinburgh or Manchester
Competitive starting salary plus excellent benefits
10 Oct 2016
10 Nov 2016
Job function
Full Time
Contract Type

We’re looking for travel professionals with good working knowledge of GDS and other online systems for a brand new Online Support Consultant role. This interesting and specialised role is a fantastic opportunity to join a market-leading Business Travel organisation and can be based from our client’s offices in East Kilbride, Edinburgh or Manchester. Developing and maintaining support for our client’s bespoke booking tool for both internal and external customers, this great new role also involves facilitating set up of new customers joining the system, communicating system developments and updates and developing testing regimes for new products. The successful candidate will have an understanding of online and GDS systems, great communication, customer service and organisation skills and the ability to work with minimal supervision and problem solve. In return, our client are offering a competitive starting salary and excellent benefits so if you’re interested in finding out more about this Online Support Consultant role, please contact us today for a confidential chat or apply online!

Role of Online Support Consultant:

  • Provide first level support to both internal and external customers
  • Facilitate set up of new customers joining the system
  • Develop testing regimes for new products, upgrades and developments
  • Provide updates and details of issues and developments as part of an awareness and call avoidance programme
  • Monitor and provide data on utilization of the systems

Skills required for the role:

  • Previous travel industry experience
  • Good knowledge and understanding of GDS and other online booking systems
  • Excellent communication and customer service skills
  • Highly organised with the ability to problem solve
  • Ability to work well under minimal supervision and as part of a team

If you’re interested in learning more about this Online Support Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available;

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