Partner Connectivity Specialist - Global eCommerce - TH Bangkok

Location
Bangkok, Thailand
Salary
Negotiable
Posted
10 Oct 2016
Closes
27 Oct 2016
Ref
16TA10L016P08
Contact
Stefania Cook
Job function
IT
Hours
Full Time
Contract Type
Permanent

Partner Connectivity Specialist - Global eCommerce - TH Bangkok

Role:

A Partner Connectivity Specialist works within the Partner Marketing department which manages a rapidly growing number of enterprise partners and online affiliates. This role acts as the primary owner of the XML solution from business aspect, ensuring business continuity through quick resolution of disruptions, error escalations, and capacity planning. The candidate will be required to have an excellent XML infrastructure and troubleshooting knowledge, along with the ability to suggest improvement to the XML API functionalities.

Responsibilities:

  • Act as the primary owner of the XML solution from business aspect, establish a scalable Incident Management process, ensuring business continuity through quick resolution of disruptions and error escalations
  • Monitor and improve XML performance: resolve any foreseen issues with help from the technology teams, evaluate impact on partner business and make recommendations on improvements and solutions
  • Manage incoming requests of XML and related IT product supports as 2nd level escalation
  • Produce regular reports and identify XML capacity trend and present, recommendations for tactical and strategic capacity expansion to Infrastructure Owners
  • Utilise the tool-set of capacity management and analysis tools, work with Engineering teams and Architects to define performance metrics, modelling techniques, and analysis methods.
  • Act as the XML and infrastructure expert within the Partner Marketing department, providing technical consultation and actionable analysis of platform performance
  • Manage the roll-out of XML and related IT product releases/documentations to partners

Requirements:

  • Excellent English communication and inter-personal skills
  • At least 3+ years of experience in a technical support/analyst or IT service management role
  • Must possess a pragmatic approach to problem-solving, strong analytical on complex data sets, and troubleshooting skills for complex technology infrastructure
  • Experience in analysing server load and XML server performance
  • Ability to develop test scenarios, perform functional and regression testing, and document results
  • Clear articulation of Business and Functional requirements through technical documentation, architectural diagrams and users' requirement document
  • Hands-on experience in XML, VB/Excel data analysis, and HTML/CSS
  • Good knowledge in C#, ASP.Net, command line, and SQL is a plus
  • Bachelor's Degree or higher in E-commerce, Information Technology, or IT-related fields

Please note that this role is located in Bangkok and full relocation assistance will be provided.

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