Operations Manager

Location
Kent, England
Salary
£27000 - £30000 per annum + benefits
Posted
11 Oct 2016
Closes
08 Nov 2016
Ref
SB - 17954
Contact
Sarah Bell
Job function
Operations
Hours
Full Time
Contract Type
Permanent
Are you an experienced Flight Operations Manager with extensive GDS knowledge? Do you have good knowledge of airline contracts coupled with ticketing experience? My client, a highly successful travel company based in Kent is looking to recruit a Flight Operations Manager to lead a team and take overall responsibility for flight bookings, amendments, ticketing and post travel arrangements.

JOB DESCRIPTION:
- Manage a team of 6 staff ensuring workloads are evenly spread across the team by planning resource efficiently and prioritising
- Monitor performance and develop staff ensuring regular one to ones and appraisals are conducted along with team meetings as required
- Oversee the flight and Eurostar booking processes to ensure costs are minimised
- Manage the process of rebooking of flights for any consolidated bookings ensuring the customer is provided with the best alternative
- Ensure all queues in Amadeus are effectively managed ensuring any problems are dealt without affecting the customer's experience
- Provide support and advice to the Call Centre as required for any escalated flight queries
- Liaise with Aviation and Product for any processes issues affecting the Flight Operations team to ensure correct procedures are put into place

EXPERIENCE REQUIRED:
- Extensive people management experience
- A solid understanding of airline contracts
- An extensive understanding of a GDS (preferably Amadeus)
- Able to issue airline tickets
- Prior experience of testing systems and implementing process changes
- Imperative to show initiative and be a dynamic problem solver
- Experience in training and the creation of supporting manuals and training documentation

THE PACKAGE:
The successful candidate can expect a competitive salary plus excellent benefits

INTERESTED?
Please follow the online instructions to apply. Or email sarahb@traveltraderecruitment.co.uk