Adventure Travel Consultant

Location
Farnborough
Salary
£18000.00 - £24000.00 per annum + commission
Posted
11 Oct 2016
Closes
11 Nov 2016
Ref
DCV-Travel
Hours
Full Time
Contract Type
Permanent

<p>Role Summary and Job Purpose:<br /> <br /> Reporting to the Telesales Manager, the Telesales Adventure Travel Consultant is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service.<br /> <br /> Key Responsibilities:<br /> <br /> *Answer inbound calls using questioning and listening skills that support effective telephone communication.<br /> <br /> *Process and administer existing bookings to ensure conversion rates are maximised.<br /> <br /> *Provide personalised customer service of the highest level at all times.<br /> <br /> *Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.<br /> <br /> *To maximise sales opportunities and consistently achieve sales and service targets set.<br /> <br /> *To pro-actively promote additional services in order to maximise the generation of additional revenues.<br /> <br /> *To book flights at the point of sale using the designated company system.<br /> <br /> *Record and log the source for each customer enquiry, booking or contact accurately.<br /> <br /> *Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer &amp; solicit feedback to improve service.<br /> <br /> *To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met and exceeded.<br /> <br /> *Meet and exceed all personal sales, quality and performance targets<br /> <br /> *Update the existing databases with known changes and the status of each customer / enquirer.<br /> <br /> *Ensuring a customer focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.<br /> <br /> *Support and provide superior service to other online sales channels, such as web, affiliates, email &amp; instant messaging as and when required.</p>

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