Business Travel Consultant Junior

£18k - 22k per year + Benefits
12 Oct 2016
09 Nov 2016
Caroline Wakil
Job function
Customer Service
Full Time
Contract Type

Junior Business Travel Consultant BUCKINGHAMPSHIRE

Fantastic basic salary, great benefits and lovely offices!!!!!

Working as part of a dynamic and fast paced team, our Hotel & Rail Consultants provide a hotel, rail and ancillary services booking solution to our customers. You need to multi-task and prioritise, acting as a travel broker not simply an order taker; to recognise all opportunities for our clients.

As a Junior Business Travel Consultant (BT) you will undertake an array of tasks &

Key Skills...

  • Process hotel, rail and ancillary booking service to broad range of clients via telephone and email
  • Ensure best value fares / rates are offered in line with customer requirements
  • Process amendments, cancellations and refunds
  • Manage Drive bookings and liaise with Chauffeur drivers
  • Ensure all enquiries receive a prompt, clear and concise response in accordance with the Service Level Agreement
  • Take full responsibility for enquiry from initial request to booking, amending and invoicing
  • Use the appropriate systems for all bookings, quality control and invoicing
  • Ensure adherence to range of client travel policies and processes
  • Manage bill back services
  • Work with Client Relationship Managers on property recommendations
  • Liaise with the Hotel Programme Manager for rate negotiation
  • Provide additional administrative support to the Operations teams
  • Any other duty as required commensurate with the post.

Junior Business Travel Consultant remuneration package:

* Competitive salary

* Generous holiday entitlement

* Discounted holidays & flights

* Training provided

Plus more!!!!

Junior Business Travel Consultant skill attributes:

  • Experience working a customer service environment
  • Experience in working for travel agency ideally corporate
  • Experience of using GDS (Sabre experience preferred)
  • Confidence in booking hotels, rail and other ancillary services via a GDS
  • Destination knowledge for UK and ideally overseas
  • Ability to communicate effectively with colleagues, clients and suppliers
  • Computer literacy required, preferably MS Office
  • Fast / accurate data inputting skills
  • A strong geographical knowledge would be desirable

The environment is friendly & vibrant.

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