Customer Relations Executive

South West London, London, England
£25000 per annum
14 Oct 2016
21 Oct 2016
Charlotte Williams
Job function
Customer Service
Full Time
Contract Type
Do you have previous customer relations experience within the travel industry? This established luxury tour operator is looking for a Customer Relations Advisor to deal with complaints. The successful candidate must come from a complaint handling background and must have excellent letter writing skills.

*Manage travel agent, solicitor or customer complaints within a respectable time frame
*Act as the referent to all departments with regard to legal commercial advice
*Contribute and participate, when requested, in crisis management situations involving our customers (before departure, during their stay and upon their return)
*Be responsible for answering all Customer complaints, respecting the time delay
*Be co-responsible with the Sales & Customer Service Centre Manager in producing the booking conditions for each season

Skills and Specifications:
*Customer Relations experience, either in the Travel Industry or other areas. Legal expertise (or good understanding of application of British Law in CR cases).
*Client oriented, problem solving, excellent written communication skills.
*Word, Excel, Power point. Training on Internal software will be delivered internally.
*English (knowledge in French is a plus)

The Package:
The successful candidate will be offered a salary of £25,000

If you feel you have the relevant experience for the role and wish to apply for the position please send your CV to or call on 0207 347 5060

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