Contact Center Team Leader - Korean Speaker - Bangkok

Manila, National Capital Region, Philippines
18 Oct 2016
15 Nov 2016
Stefania Cook
Job function
Customer Service
Full Time
Contract Type

Contact Center Team Leader - Korean Speaker - BPO/ Call Center Global eCommerce - Bangkok

Our client, a leading global online reservations platform is looking for a talented, highly experienced Korean speaking team leader to oversee customer operations. You'll expertly provide directions, instructions and guidance to the customer care specialists while at the same time act as a motivator and decision maker to ensure that the group is working efficiently and unitedly.


  • Minimum of 5 years of experience leading 10+ customer service specialists
  • Experience in hotel/travel industry/contact centre / BPO or call centre essential
  • Fluency in both Korean & English
  • Ability to work well under pressure especially in a rapidly changing environment
  • Strong communication and analytical skills
  • Proven people management proficiency
  • Excellent verbal and written communication capabilities
  • The ability to motive others to give their very best
  • A passion for travel and hospitality
  • A strong desire to succeed


  • Provide real-time assistance to contact centre specialists. This includes coaching, mentoring and setting up action plans when necessary
  • Conduct weekly team meetings; monthly 1:1 performance, mid and year-end reviews
  • Drive contact centre specialists performance to meet customer expectations and company goals
  • Handle all variations of call and email escalations
  • Ensure that contact centre metrics are consistently met
  • Independently identify, troubleshoot and resolve performance issues
  • Rapidly and efficiently resolve internal conflicts
  • Organise and plan long and short-term critical activities and processes
  • Travel to other business locations as the need arises

Great things about working here:

  • Competitive salary
  • Young and dynamic multinational team
  • Possibility to travel
  • Career opportunity regarding lateral moves within Travel Operations teams and global locations as well as other departments within the company
  • Continuous learning & development through corporate training programs
  • Modern working environment in the heart of the city

*Please note you must have native level Korean & English. Full relocation and visa sponsorship is provided for a smooth transition into your new role. Sounds like you're next move? Then please send us an updated CV today!

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