Head of Retail
Head of Retail, Travel Industry, South East
This Multi award winning Travel Company are looking for a fantastic Head of Retail to come in and be accountable for the implementation and delivery of a smooth, Omni channel sales and service to all of the Business's customers (B2C).
Head of Retail Responsibilities
You will ensure achievement of Omni channel management in all the business's stores making certain that the customer experiences exceptional customer service at all levels. You will build a high performing commercially orientated team, you will motivate and coach a team of Area Sales Managers nationally to reach and exceed financial and service related targets. You will not only make customer experience a persistent focus but also investigate areas for improvement or development. You will have overall budget and P&L responsibility for this BTC division and have a shared responsibility for marketing retail budgets.
Head of Retail skills required
- Previous experience of leadership within the retail travel sector
- Extensive management experience of a remote sales force
- P&L/Budget Management Experience
- Have the flexibility to travel
- Ability to manage change and be able to thrive during periods of pressure
- Create an upbeat, motivated working environment
- Ability to communication to large groups
Head of Retail Information
Competitive Salary Based on Experience + Company Car + Travel Benefits
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/