Admin & Customer Service Supervisor - Luxury Travel

Location
Cheadle, Cheshire, England
Salary
£19000 - £20000 per annum + Plus company benefits
Posted
19 Dec 2016
Closes
16 Jan 2017
Ref
18238
Contact
Lisa Harding
Job function
Operations
Hours
Full Time
Contract Type
Permanent
A leading luxury Tour Operator is looking to recruit a supervisor to oversee consultants working within the Admin/Operations & Customer Service department. We are seeking a candidate from Tour Operations background, with excellent attention to detail, ability to work to deadlines and people management experience. This is an excellent opportunity to join a well-established upmarket tour operator and further your career! Salary is in the region of £19k pa - £20k pa plus benefits.

JOB DESCRIPTION:
- Actively coach and lead your team by positive example, and carry out designated tasks as requested by your Reservation manager
- Assist your team with any queries they have on a day to day basis
- To be responsible for providing exemplary customer service to other departments and external customers at all times as an example to other team members
- Forward planning of the workflow of the team to ensure that all forthcoming deadlines are met taking into account seasonality of workload and the on-going demands of customer requirements
- Ensure the timely dispatch of all travel documents
- Provide a comprehensive 'concierge service' to the reservations teams

EXPERIENCE REQUIRED:
We are ideally looking for someone with people managements skills combined with a travel operations background and exceptional customer service skills. You will have the ability to communicate clearly and accurately both verbally and in writing.

THE PACAKGE:
Salary is dependent on experience, in the region of £19k - £20k pa plus benefits

INTERESTED?
Please follow the instructions to apply attaching your CV. For any questions, please contact Lisa on 0161 9236120 or email Lisah@traveltraderecruitment.co.uk

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