Visitor Centre Executive

Location
London, England
Salary
£17000 - £20000 per annum
Posted
21 Dec 2016
Closes
18 Jan 2017
Ref
18300CW
Contact
Charlotte Williams
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Do you thrive on delivering great customers service? Are you confident dealing with customers face to face? An exciting and unique opportunity has risen to work with a UK travel company and they are looking for people like you!

THE ROLE
* Answering all walk-in enquirers
*Assisting with departures of all tours and services from the Visitor Centre
*Liaising with tour guides and sales reps across London providing up-to-date stats and information
*Responsible for maintaining accurate records of all transactions
*Responsible for dealing with escalation requests from our call-centre
*Selling products and services to walk-in customers

EXPERIENCE REQUIRED:
*Excellent communication and listening skills
*Excellent customer service
*Excellent telephone manner
*An interest in travel & tourism
*Ability to deal with pressure
*Flexibility
*Attention to detail
*European Languages are an asset for this role but not essential

THE PACKAGE:
*A starting package of £17,000 plus performance-based commissions is on offer.
*The role is based around a 2-days-on, 2-days-off shift pattern. Each shift operates 7am-8pm.