Travel Sales Consultant

Location
Luton, Bedfordshire
Salary
Competitive Salary
Posted
21 Dec 2016
Closes
21 Jan 2017
Ref
BWESC21122016
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Job Title

Sales Consultant

Department/Location

Beds with Ease - Luton

Reporting to

General Manager – Beds with Ease

Hours

40 hours per week, including weekends and on call working

 

Role Summary

The main focus of this role is to assist agents with their day to day needs whilst ensuring an excellent level of customer services is provided at all times.

Key Responsibilities

  • Investigating & confirming failed XML bookings
  • Resolving ad hoc problems in resort
  • Amending and cancelling existing bookings
  • Chase and log booking confirmations
  • Answering queries by telephone & emails from travel agents and suppliers
  • Actioning accommodation stop sales
  • Setting up new agent accounts
  • Loading supplier contracts, special offers & updating loading spreadsheet
  • Issuing agent invoices & accommodation vouchers
  • Resolving supplier invoice queries / price discrepancies
  • Loading contracts and special offers
  • Liaising with agents and suppliers for flash sale opportunities
  • To complete any general administration duties

Skills Required

  • Exceptional customer services skills with knowledge of working in a customer focused environment with at least 1 year’s recent experience of working in the travel industry
  • Outstanding communication skills and telephone manner
  • Experience of liaising with agents and suppliers for flash sale opportunities
  • Excellent data entry skills, with a good understanding of data input systems
  • Experience of loading contracts and special offers
  • Excellent attention to detail
  • Flexible in approach to working tasks with the ability to multi-task
  • Ability to work on own initiative and as a member of a team
  • Good organisational skills
  • Good written communication skills
  • Ability to use Microsoft packages – e.g. Word, Outlook
  • Experience of working in a Bedbank environment is preferred but not essential

General

  • To undertake any other duties that may fall into the job criteria
  • To comply with all company policies and procedures
  • To treat all employees, customer and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

More jobs like this