HEAD OF DEMAND AND RESOURCE PLANNING

Location
Manchester, Greater Manchester, England
Salary
BENEFITS
Posted
22 Dec 2016
Closes
19 Jan 2017
Ref
SS913
Contact
Sam Wroe
Hours
Full Time
Contract Type
Permanent
HEAD OF DEMAND AND RESOURCE PLANNING
BUSINESS TRAVEL
EXCELLENT SALARY + BENEFITS

Are you experienced in establishing and managing relationships, planning and problem solving? If yes, then you need to read on...

We are looking for an experienced individual that can take on this exciting role. You will be responsible for maximising the use of offline resources available through best practice use of communication systems, improved organisation, forecasting and planning.

Responsible for developing and owning the strategy for offline resources and identifying opportunities for the use of data to drive improved service levels. Continuously evaluating your approach, tools and methods and make recommendations for improvements.

We are looking for applicants with the below experience:

Workforce management accreditation or previous experience within a planning position
Ability to influence at all levels across immediate and wider business stakeholders, including outsourcers
Organised and detailed with excellent analysis, budgeting and presentation skills
Contact Centre VOIP, and ACD Telephony, workflow IVR desirable
Experience in planning for multi-site

Susan Sewell is managing this vacancy.

Click to apply.


Progressive Travel Recruitment (a trading name of Progressive Personnel Ltd., est. 2005) is a leading international travel recruitment consultancy with offices in England, Scotland, United Arab Emirates, South Africa and The Maldives.

Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates, but we may retain your details on our database and consider you for future openings.