Aftersales Administrator

Birmingham, West Midlands
Up to £17k plus excellent benefits
24 Dec 2016
24 Jan 2017
Job function
Full Time
Contract Type

We’re looking for a highly organised, customer-focused and GDS-proficient Travel professional for a great new Aftersales Administrator role! Handling all post-booking queries and requests, this is a really interesting and varied role and offers a fantastic opportunity to join one of Birmingham’s leading travel organisations! With excellent communication and customer service skills and a keen eye for detail, the successful candidate will handle a wide range of pre- and post- travel enquiries including amendments and cancellations, special requests, invoicing and other administrative duties. Our client is offering a competitive starting salary of up to £17k plus excellent benefits so whether you’re a Reservations Consultant looking to move away from a sales role or a Ticketer, Travel Administrator or Customer Service Advisor looking for a new challenge, if you’re interested in finding out more about this Aftersales Administrator role, please contact us today for a confidential chat or apply online!

Role of Aftersales Administrator:

  • Deal with a wide range of enquiries by phone and email
  • Handle all post-booking queries, including amendments, cancellations and special requests
  • Monitor and process emails and contact forms, invoices and receipts
  • Produce invoices and manage cancellations and booking charges
  • Dispatch travel documentation
  • Quality assure bookings
  • Support the Reservations team

Skills required for the role:

  • Previous travel industry experience
  • Proficiency with Amadeus, Galileo or Sabre
  • Highly organised
  • Keen attention to detail
  • Excellent written and verbal communication skills

If you’re interested in learning more about this fantastic Aftersales Administrator role, please contact Succeed Recruitment Solutions or press the apply online button now!

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