IT Business Travel Support

Location
Manchester, Greater Manchester, England
Salary
£18000 - £20000 per annum
Posted
28 Dec 2016
Closes
25 Jan 2017
Ref
18254j
Contact
Katie Caiger
Job function
IT
Hours
Full Time
Contract Type
Permanent
Are you interested in using your experience working in leisure travel or business travel to step in an exciting and different side of travel? Do you want to work in the growing sector of online booking tools, in a support role? A leading IT company offering travel systems to companies across the UK are looking for a Travel Support Consultant to join their team. The main duty is to provide telephone and remote support to Travel Companies utilising the systems. The main duty is to provide telephone and remote support to Travel Companies utilising their back office and accounting system.

JOB DESCRIPTION:
- Working within a team you will provide professional, friendly, high quality support to clients using the web based booking products
- Clients will include both business travel and leisure travel companies and you will liaise via phone and email in an office environment
- Eliciting relevant information from the customer to be able to solve or reproduce the customer problem; troubleshoot and fix appropriate problems.
- Keep up to date with the product and technology, suggesting improvements where appropriate
- Give timely responses to customer queries and manage logs that have been passed to other teams.

EXPERIENCE REQUIRED:
We are seeking someone with a travel industry reservations background, with good knowledge of working with databases in this environment. Ideally you will also have MySQL knowledge too.

THE PACKAGE:
Based in offices in North Cheshire the starting salary is circa £18k - £22k pa dependent on experience, working office hours, Mon-Fri, with a contributory pension and 22 days holiday + bank holidays and the option to buy more, Discretionary performance based bonus bi-annually. Excellent working environment and great career progression.

INTERESTED?
katie@traveltraderecruitment.co.uk or for any questions please call katie 0161 923 6120.

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