Travel Consultant

London, England
£18000 per annum + comm
03 Jan 2017
31 Jan 2017
Helen Newton
Full Time
Contract Type
Travel Consultant
An opportunity for an experienced Travel Consultant working for a niche specialist Tour Operator. This role is focused on the administrative side of our client's holidays. You will have the responsibility for liaising with suppliers & product managers over a programme of tours/cruises from the initial booking enquiry through to the departure of the tour. At peak times this will also involve selling specialized tours directly to the public.
Duties include:
*Answering initial queries regarding the holiday, determining suitability, suggesting alternatives.
*Checking availability either on our reservations system or with suppliers.
*Assisting clients with changes and amendments to their bookings. Advising clients of any changes and amendments made by the Company to their holiday (in conjunction with Customer Relations Department)
*Ensuring that any special requests (i.e., dietary, wheelchair assistance, etc.) are accommodated where possible.
*Liaising with the Flight Department regarding requests for upgrades and ad hoc flights.
*Liaising with suppliers with regard to availability, to arrange special requests, make amendments to arrangements.
*Creating cruise manifests, transfers and hotel rooming lists and providing these to ships and ground agents.
*Arranging any pre/post tour arrangements where necessary
*Liaising with airport representatives to ensure this service is provided for relevant tours
*Putting together passenger information for Field Staff members prior to departure.
*As a back up to the sales department in busier periods, selling directly to the public and via travel agents over the telephone or dealing with clients face to face in the office. Cross selling on to other products if the required holiday is not available or suitable.
Skills Required:
*High level of accuracy
*Excellent time management & organization
*Familiar and comfortable with modern CRS
*Ability to take initiative
*Well written
*Understanding and following procedures correctly
*Steadiness under pressure
The Package:
*A salary of £18k will be offered to the successful candidate along with company benefits, working hours are Monday - Friday.
*If you would like to apply for the position please call Helen on 02073475060 or email your CV to