Head of Demand and Resource Planning

Location
Manchester, Greater Manchester, England
Salary
Market Rate
Posted
03 Jan 2017
Closes
31 Jan 2017
Ref
44972
Contact
Sam Robertson
Hours
Full Time
Contract Type
Permanent

An established Travel Management Company are looking for a Head of Demand and Resource Planning to be responsible for developing strategies for offline resources and identifying opportunities to improve service levels. The role will also be responsible for maximising the use of offline resources.

Head of Demand and Resource Planning, Responsibilities:

* Liaise with managers to ensure QC, phone and email systems are running effectively
* Analyse call and non-call demands as well as current capacity and capability
* Create a contingency plan to deal with unexpected changes
* Create a resource pool based on capacity availability and analyse the utilisation of the pool

Head of Demand and Resource Planning, Skills Required:

* Workforce management accreditation desirable
* Excellent analysis, budgeting, and presentation skills
* Experience of panning for multi-site
* Knowledge of CRS system
* Contact Centre VOIP, ACD Telephony and workflow IVR desirable

Head of Demand and Resource Planning, Additional Information:

* Paying a highly competitive salary
* Based in the North West
* Working Monday - Friday

To apply for this Head of Demand and Resource Planning role please either apply online, e-mail your c.v to sam@candm.co.uk or call Sam on 020 3826 3572

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C&M Executive Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit http://www.candmexecutive.co.uk/