Travel Specialist

Location
Epsom, Surrey, England
Salary
Competitive
Posted
03 Jan 2017
Closes
31 Jan 2017
Ref
SB - 18309
Contact
Sarah Bell
Job function
Sales
Hours
Full Time
Contract Type
Permanent
Are you an experienced Travel Consultant with extensive knowledge of Italy or Iceland? Are you confident selling holidays over the phone and over email? Then this exciting position is for you!

Duties & Responsibilities:

* Field a wide range of reservations over the telephone, email and occasionally face to face.
* Aim to achieve maximum revenue where possible for each booking by proactively up selling products such as optional activities.
* Provide destination advice and general guidance to customers to assist them with their booking
* Maintain an excellent degree of knowledge on the regions and products you are selling
* Process bookings on the reservations system and other supplier on-line systems where applicable and ensure the customer is fully informed throughout the booking process
* Achieve and aim to exceed personal / departmental sales targets
* Regular quote follow-ups to help maximize conversion and to assist with feedback in relation to non-conversion of bookings.
* Ability to tailor-make, advise and plan bespoke itineraries to the specific destinations
* Loading flight, ground arrangements, other operator information, hotels and transport suppliers' information and contracts onto the system accurately
* Production of accurate itineraries and booking confirmation details for trips
* Production of accurate passenger name lists to airlines and ground suppliers
* Running reports, entering insurance details, checking medical forms and similar
* Preparing relevant documentation for dispatch - e.g. booking confirmations, invoices, tickets, itineraries, dossiers, letters, and amendments.
* Keep the marketing team updated and informed of all useful customer comments, developments from suppliers and any changes or new additions to product

Experience Required:

Proven track record of sales and operations in a similar position.
* High degree of flexibility and ability to deal with change, growth and pressure
* Attention to detail and the ability to work accurately; good level of numeracy and excellent spoken and written English
* Strong customer service, influencing and negotiating skills
* Competent use of office IT products including MS word, MS excel and MS outlook
* Strong interpersonal and communication skills with ability to develop relationships at all levels
* Knowledge of Amadeus, Travel Link and Travel Box

You will be rewarded with a competitive salary and commission.

Interested?

If you think you have what it takes to excel in this position then please follow the instructions and apply online. Or email sarahb@traveltraderecruitment.co.uk

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