Cruise Reservations Coordinator - Southampton

Southampton, Hampshire, England
£18000 - £18500 per annum + incentives and benefits
03 Jan 2017
31 Jan 2017
MCA - 81745
Matthew Carr
Job function
Full Time
Contract Type
Are you a sales driven, money hungry candidate seeking a new challenge within the travel industry? Do you have proven sales knowledge gained from a tour operator or strong call centre background?

You will be providing travel reservation support for our travel partners and guests both on the telephone and by email. We are looking for a committed individual who wishes to develop within a growing business and industry. The ideal applicant will have an understanding of the cruise industry and will have worked in a sales environment before.

* Day to day contact with guests and travel agents by phone and email
* Manage inboxes and reply to incoming emails in a timely manner
* Responsible for selling and processing cruise Reservations
* Drive sales and provide high levels of customer service
* Show knowledge of the product
* Book and amend flights using Sabre
* Add hotels, transfers and shore excursions to bookings
* Liaise with other departments
* Participate in Cruise events and ship visits

* Travel industry knowledge
* Customer service or Sales background
* Fluent English plus a second language of Spanish, French or German an advantage
* Computer literate: experience with Microsoft Office products is essential
* Ability to work independently and as a member of a small team is paramount
* Good written English
* Organizational and problem solving skills
* Ability to perform under pressure
* Strong communication skills with a professional telephone manner
* Flexible and adaptable to new company requirements
* College education is preferred
* Flexibility to work Saturdays and take responsibility for out of hours telephone on a Rota basis

- Excellent basic salary plus sales incentives
- Cruise educational trips and visits
- Excellent company benefits
- Centre located office in Southampton

To find out more about the role in Southampton, please contact Matt at Travel Trade Recruitment on 0207 347 5060, or email your CV o or click the 'Apply Now' below and follow the instructions to apply online.

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