Business Travel Consultant

Recruiter
Location
Wokingham
Salary
£££ Excellent
Posted
04 Jan 2017
Closes
01 Feb 2017
Ref
21495/JD
Contact
Jacky Docherty
Job function
Operations
Hours
Full Time
Contract Type
Permanent

Business Travel Consultant, Sabre – Wokingham area

Main Duties & Responsibilities:

  • Dealing with incoming mail and telephone calls from corporate clients.
  • Quoting cost comparisons to ensure you have offered the lowest fare inline with the Clients Travel Policy.
  • Booking all corporate travel needs for corporate clients.
  • Including flights, hotels, meeting rooms, car hire, UK and continental rail, eurostar, ferries, eurotunnel, taxis, airport parking and chauffeur drive.
  • Ensuring travellers/PAs are fully aware of the rules of any tickets including ticketing deadlines and hotel cancellation policies.
  • Using Sabre including apps, websites, email and the telephone to make bookings.
  • Checking for visa and passport requirements and obtaining relevant documents if necessary.
  • Completing all necessary notepads, quality checks and scripts ready for auto- ticketing.
  • Some manual issue of air and rail tickets.
  • Working your own personal Q on a daily basis to ensure tickets are issued by the correct due date and any other follow up work is actioned.
  • Assisting with clearing of general office Qs.
  • Completing any necessary administrative work on a booking including the issue of hotel bill backs when required.
  • Making sure any important information is communicated to the relevant people.
  • Processing of Refunds.
  • Attending in-house training with Suppliers.
  • Assist customers with basic concur questions.
  • Good team work ethic.
Personal Skills:
  • Able to work on own initiative and as part of a team
  • Positive, can-do attitude
  • Pro-active and motivated
  • Flexible attitude
  • Good communication skills/written and oral
  • Excellent customer care skills

Systems & Training required:

  • Sabre – In depth understanding
  • Internet – able to use websites and search engines
  • Microsoft Outlook – Able to send, receive and file emails
  • Microsoft Word – Able to compile, amend, save, retrieve and delete documents
  • Use of Microsoft Excel – Able to compile, amend, save, retrieve and delete documents
  • Fares Trained – BA 1 & 2 or equivalent.
  • Knowledge of concur beneficial.

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