Key Account Manager - e-Commerce Leader - Travel - NEW YORK

New York, USA
04 Jan 2017
01 Feb 2017
Stefania Cook
Job function
Full Time
Contract Type

Key Account Manager - e-Commerce Leader - Travel - USA - New York

Please Note: This role is based in New York and you must be eligible to work in the US and willing to relocate if you don't already live there to qualify.


This American dotcom, a top 5 player in their industry, operates a global network that includes more than 250,000 partners worldwide. Our client provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and connections to provide the best deals to both business and leisure travellers.


As Key Account Manager the main objective is to drive the business development and account management initiatives for new and established hotel chains that are headquartered in the US.

You will possess strong strategic business development skills, bring with you solid experience of large contract negotiations and/or long sales cycles. In addition, the capability to establish and develop good working partnerships with both internal and external customers will be crucial to this role. A 'make it happen' personality, disciplined work habits, and attention to detail will all be required for ongoing success.

Responsibilities will include:

  1. supporting the achievement of the firm's commercial goals with new and established hotel chain partner
  2. contract negotiation, including creating/managing a business development pipeline
  3. identifying opportunities to enhance business performance with key accounts
  4. training processes and procedures related to key account hotel management
  5. reporting and analytics

  • Ensure revenue goals for key accounts are exceeded
  • Establish and manage a business development for new chains in the local market
  • Contract negotiation
  • Ensure price competitiveness of products from chain partners
  • Implementation of enhancements to improve hotel performance
  • Internal communication of best practices and knowledge
  • Work with chain partners to further their business objectives in line with the overall strategic objectives
  • Monthly and weekly reporting and analysis
  • Share relevant data and information with partners to ensure a high level of communication and feedback to optimise performance
  • Coordinate with local / global teams to executive new property roll outs and other optimisation projects
  • Communication of new initiatives and products to key contacts
  • Handle rate and technical enquiries from internal and external stakeholders

  • Ability to communicate value proposition to potential partners
  • Strong interpersonal skills and mature demeanour
  • Strong numerical and analytical skills
  • Energetic, persistent with a driven personality
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Team player
  • Professional "get it done" attitude and work ethic
  • Strong attention to detail
  • Highly disciplined work habits
  • Adapts well to and is energised by change
  • Creative and Innovative
  • Leadership experience

  • Bachelor's or equivalent degree required;
  • 4+ years hospitality/ OTA
  • Sales and/or marketing experience
  • Experience of large commercial account management negotiations
  • Proven record in achieving company objectives and targets
  • Exposure to the online travel sector

Great things about working here:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Private Insurance with excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • Company matched retirement plan
  • Generous paid time off including vacation time and holidays
  • Employee hotel discounts
  • Monthly team parties

If you bring what we're looking for, have a US work permit and this Senior Account Manager role appeals to you we want to hear from you straight away. Send us your CV now.