Travel Sales Support Consultant

Luton, Bedfordshire
£18k plus bonus & benefits
05 Jan 2017
05 Feb 2017
Job function
Full Time
Contract Type

Our client is a leading, independent Travel Agency with almost 70 years experience packaging holidays and city breaks and they’re looking for Travel Sales Support Consultants to join their Luton-based sales team. This is a fantastic opportunity for Travel Sales Consultants looking to move into a support-oriented role or perhaps you’re a Customer Service or Sales Support Consultant looking for a new challenge? These brand new positions involve working alongside the sales team, handling a variety of telephone and email enquiries, maximising all sales opportunities (upselling etc. where appropriate) while offering excellent customer service at all times. Our client is offering an attractive package for the successful candidates including a competitive basic salary of £18k plus bonuses and excellent benefits. So, if you have previous travel industry experience and you’re interested in finding out more, please contact us today for a confidential chat or apply online!

Role of Travel Sales Support Consultant:

  • Managing telephone and email enquiries, delivering high levels of customer service at all times
  • ocusing on maximising all sales opportunities and following up all quotes to secure sales of ancillary products (airport hotel, airport lounge, car parking, additional luggage, pre-booked or upgraded seats, sports equipment, car hire, transfers, insurance, excursions and tours etc.)
  • Proactively identify, take ownership and resolve customer queries in a timely manner
  • Taking and processing client payments (both part and full balances)
  • Providing support to clients regarding any amendments, quoting correct prices for name amendments, pre-booked seats, golf clubs etc.

Skills required for the role:

  • Minimum of 1 years recent Travel Industry experience
  • Exceptional customer service and communication skills
  • Highly organised with the ability to multi-task
  • Keen attention to detail
  • Ability to work on own initiative and as a member of a team
  • Resilience to deal with complex queries in a fast-paced environment

If you’re interested in learning more about these brand new Travel Sales Support Consultant roles, please contact Succeed Recruitment Solutions or press the apply online button now!

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