Customer Data Analyst Manager - Bangkok

Bangkok, Thailand
07 Jan 2017
31 Jan 2017
Stefania Cook
Job function
Full Time
Contract Type

Customer Data Analyst Manager - Bangkok

Our client is a strongly data driven organisation meaning your insights will impact strategic and tactical decisions driving business growth. Working closely with your team, your role will be to help drive decision-making with insights from customer data analysis. Teams you could work with include the marketing, customer experience or product teams.

We're looking for curious, proactive analysts, who love the idea of working in an international and multicultural company, analysing billions of actions from millions of travellers choosing from thousands of hotels! You will get the opportunity to own analytical projects all the way from understanding stakeholder needs to communicating the findings.


  • Understand and report to your team and senior management on business performance
    • Ensure delivery of regular reports on time and without error
    • Identify and investigate trends, anomalies and opportunities to improve the company's business strategy
  • Work with stakeholders in your team to understand their business needs and identify opportunities for analysis insight to inform their decision-making
  • Self-managedelivery of analytical projects:
    • Defining the business problem
    • Determining the analytical approach with your team
    • Efficiently extract relevant data
    • Appropriately use statistical and data analysis techniques
    • Communicating your findings using impactful visualisations
  • Balance multiple priorities, updating stakeholders on progress and expected delivery
  • Encourage and train department members in best practice use of company data, analysis techniques and interpretation
  • Manage and develop junior analysts as required.Attitude

Qualifications and Experience:

  • Must be data savvy and love crunching numbers
  • Attentive to detail and committed to data integrity
  • Must want to tell an impactful story with analysis not just number crunch
  • Self-motivated with a keen and curious nature; able and willing to share your opinion
  • Able to work in a highly multi-cultural team
  • Proactive, practical and solution-oriented with "Get it done!" attitude
  • Aware of the importance of discretion, confidentiality, and ethics


  • Expert in at least one data analysis package, e.g., SAS, R, SPSS, Python or VBA
  • Comfortable extracting data from large databases, e.g. SQL Server, Vertica
  • Able to conduct statistical analysis or experimentation with a business focus
  • Skilled Excel user. Able to understand and build complex spreadsheets
  • Organised; can manage multiple, competing priorities and deliver results under tight deadlines and pressure
  • Confident communicating effectively with people of differing levels of seniority, analytical understanding and from a wide variety of backgrounds
  • Able to communicate fluently in English both spoken and written - additional languages are a plus


  • Bachelor Degree or higher that included mathematics, statistics, data science or a similar field
  • 4+ years of relevant experience, preferably working with large data sets and experimentation

Good to have

  • Experience with dashboarding / visualisation software like Tableau
  • Experience working in a customer service environment
  • Experience in digital (performance) marketing or customer management
  • Experience in management consulting

What we offer

  • Be part of a dynamic and exciting data-driven multinational team
  • The chance to propose ideas to improve operations based on data and have an impact on the customer experience
  • The opportunity for continuous learning and development through corporate learning programs

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