CLIENT RETENTION SPECIALIST - TRAVEL LETTINGS INDUSTRY

Location
Chester, Cheshire, England
Salary
£16000.00 per annum + Bonus, Incentives & excellent hours
Posted
09 Jan 2017
Closes
06 Feb 2017
Ref
44828
Contact
Jason Smith
Job function
Sales
Hours
Full Time
Contract Type
Permanent

Client Retention Specialist - Travel Industry - A unique opportunity to work for a very well established travel company that offers a unique travel / holiday product offering a basic salary dependent on experience of up to £18,000 plus bonus and incentives with the additional benefit of working standard office hours Monday to Friday, 9am - 5.30pm and 1:3/1:4 Saturdays.

Dealing with holiday property and cottage owners across the UK this role is ideal for individuals from a sales / account management / retention / overseas in resort management background gained from either the travel industry / hospitality / lettings industry or similar client focused and service driven industries

The Owner Retention Specialist will be a constant role model and ensure every owner / client is given a 'World Class Owner Experience' with main responsibilities being:
- To make proactive efforts to retain existing owners / clients
- Identifying any trends and potential risks, recommend solutions and implement them quickly
- Utilising sales techniques and objection handling to overcome situations whilst keeping a long term relationship in mind
- To actively engage with owners / clients in a timely manner
- Creating strong relationships
- To offer sound, professional advice over the phone and at times, face to face
- Completing day-to-day tasks within the Owner Services Team and the wider business
- Recognise any other opportunities, such as extra properties belonging to the owner
- Identify, share and spread best practice throughout the business
- Demonstrate excellent teamwork

Suitable candidates for this unique and very challenging Client Retention Specialist MUST:-

- Have worked within a similar retention or negotiation based role having worked within sales or account management roles within the travel industry / lettings industry / banking or other service industry or alternatively have worked in a supervisory or management role for a Tour Operator overseas

  • Have proven experience in dealing with conflict resolution
  • Have a background in negotiating with customers or suppliers
  • Prove to have key account or account management background and effectively managed relationships effectively


To apply for this role please email your CV to jason@candm.co.uk apply below or call Jason on 0161 238 4496

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

Apply for CLIENT RETENTION SPECIALIST - TRAVEL LETTINGS INDUSTRY

Already uploaded your CV? Sign in to apply instantly

All answers are required

Apply
}

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.