Customer Services Supervisor - 1 Year Fixed Term Contract

London (Greater)
£25k - 30k per year + Bonus and Benefits
10 Jan 2017
07 Feb 2017
Tony Yerasimou
Job function
Customer Service
Full Time
Contract Type

Customer Services Supervisor

Base salary to £30,000 + Bonus

North West London

My client is a leading direct sell long haul tour operator.

An opportunity has now become available for a travel industry experience supervisor to join the company on a one year fixed term contract.

Due to the nature of the role, applicants must have previous customer services experience at a senior level within the travel industry.

If you do not have customer services experience within the travel industry, please do not apply as my client will not consider you.

Customer Services Supervisor Duties and Responsibilities:

  • Manage and develop the day to day function of Customer Services and contribute to

maximum productivity.

  • Monitor and report upon client complaints.

  • Identify and initiate improvements to the function.

  • Contribute effectively and assist in dealing with client problems and grievances both prior to travel and when in resort. Monitor and report on destination complaints.

  • Check progress of and resolve client complaints. Respond to all queries received via telephone or in writing.

  • Co-ordinate pre departure notifications such as Renovation or Building works, liaising with suppliers, reps, clients and hotels.

  • Responsibility for monitoring Customer Services incoming and outgoing mail whilst delegating to the Customer Services Assistant.

Customer Services Supervisor Experience Required:

  • Previous customer services experience working in ABTA bonded travel company or a tour operator is essential

  • Knowledge and experience of Travel law, ABTA arbitration scheme and small claims court procedures.

  • Ability to work under pressure and to deadlines, prioritise and co-ordinate tasks.

  • Numerate with ability to interpret data.

  • Ability to persuade and negotiate.

Customer Services Salary and Remuneration:

  • Base salary to £30,000 (depending on experience)

  • Bonus based on company performance

  • 20 days Holidays + 8 bank holidays

  • Pension

To apply for this Customer Services Supervisor role, please email your CV to or contact Tony on 0207 812 3820 for additional information in confidence.

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