After Sales Manager

Location
South West London, London, England
Salary
£25000 - £27000 per annum
Posted
11 Jan 2017
Closes
01 Feb 2017
Ref
18324-CW
Contact
Charlotte Williams
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Is your New Year resolution to take the next step in your career? If so then I am seeking someone ready for that challenge…


THE JOB:
This is a great opportunity for an experienced supervisor who is ready to step into a managerial role. Seeking an After-Sales and Customer Services Manager to manage a small team of After-sales and Customer Service Executives.
-Amending invoices to add extras or make changes to bookings at guest requests
-Manage the day to day operations of the department
-Define and communicate our customer service standards
-Review and assess the delivery of our customer service standards
-Responsible for managing and motivating and incentivising staff, both individually and as a department
-Identify staff training needs, including staff development
-Identify and implement strategies to improve the quality of our customer service, including coaching and mentoring executives.
-Maximise all ancillary sales including ski hire, lift passes and ski lessons
-Responsible for the departmental Credit Control: payment deadlines, late payment fees, amendments and cancellation fees
-Monitor customer feedback


EXPERIENCE REQUIRED:
-Minimum of 2 years supervisory experience
-High volume email and telephone based customer service experience
-Travel Industry Experience strongly desired
-Experienced and proficient in CRM systems
-40 WPM
-Strong IT skills including the full Microsoft Office Suite


THE PACKAGE:
In return the successful candidate can expect a salary up to £27,000 along with excellent benefits and opportunities for personal and professional development.


INTERESTED?
Call - Charlotte on 0207 347 5060
Email - charlotte@traveltraderecruitment.co.uk
Click - 'APPLY NOW'


Apply for After Sales Manager

Already uploaded your CV? Sign in to apply instantly

All answers are required

Apply
}

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Travelweekly.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.