Online Support Analyst

Manchester, Greater Manchester, England
£17000.00 - £19000.00 per annum + Excellent benefits
12 Jan 2017
09 Feb 2017
Sunny Kersyte
Job function
Customer Service
Full Time
Contract Type

A leading Corporate Travel company based in Manchester are recruiting for Online Support Travel Consultants to join their established team, in central Manchester. This role will be assisting clients with any online booking issues whilst offering the highest level of service. This is a great opportunity to move into Business Travel and will be working Monday-Friday with shifts between 7.30am-8pm and offers a basic salary up to £19k

Responsibilities within the role on Online Support Travel Consultant
*Assisting clients over the phone with any online booking tool questions and queries
*Advising on company procedures and keeping within Service Level agreement limits
* Offer an exceptional level of service and work to deadlines/timescales

Skills and experience required for the role of Online Support Travel Consultant
* Experience working within the travel industry having worked within Business Travel, Tailor Made Travel, Airline Reservations or Retail Travel
* Knowledge of flights and accommodation reservations, using a variety of systems and online booking sites
* Experience using Galileo, Amadeus, Sabre or Worldspan would be an advantage but is not essential as training will be provided
* Excellent customer service skills with the ability to build a rapport with clients
* Excellent time management skills with the ability to prioritise a busy workload

If you would like to apply for the role of Online Support Travel Consultant, please forward your cv to or call Sunny on 0161 238 4494

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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