Customer Services Executive - Travel Industry Experience Essential

Recruiter
Location
London (Greater)
Salary
£19k - 22k per year + Bonuses, 22 days holiday, pension
Posted
21 Jan 2017
Closes
18 Feb 2017
Ref
TY21178-5
Contact
Tony Yerasimou
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

CUSTOMER SERVICES EXECUTIVE

North West London

Base salary to £22,000 + Bonuses

My client is a leading long haul tour operator who is based in North West London.

Due to expansion, they are now seeking to employ a Customer Services Experience with previous travel industry experience dealing with holiday complaints.

Please only apply if you have travel industry experience. If you do not have travel industry experience, you will not be considered

CUSTOMER SERVICES EXECUTIVE DUTIES AND RESPONSIBILITIES

Log all incoming correspondence onto the relevant systems and send acknowledgements to clients.

Liaise with other departments within the company, overseas agents and suppliers in order to investigate complaints and queries.

Co-ordinate compensation payments with the Customer Services Manager.

Respond to basic queries and complaints in writing and over the telephone.

Assist with any other Customer Services functions as required.

Be available to attend training courses as required.

Represent the company in a professional manner at all times when liaising with partner companies, ground handlers, airlines, hoteliers, clients and legal representatives.

Comply with best practice and legal requirements.

CUSTOMER SERVICES EXCUTIVE EXPERIENCE REQUIRED

Previous experience of customer service within the travel industry is essential

Awareness of holiday complaints procedures, basic knowledge of the role of ABTA is desirable

Ability to work under pressure and to deadlines.

Ability to prioritise tasks.

Effective communication skills, written and oral are essential.

Strong customer service skills are essential.

CUSTOMER SERVICES EXECUTIVE SALARY AND BENEFITS

Base salary to £22,000

Company based bonus

22 days holidays

Pension

Free Lunches

To apply for the Customer Services Executive role, please email your CV to tony@newfrontiers.co.uk or contact me on 0207 812 3820 for additional information.