Connectivity Operations Coordinator - Global eTravel, NYC

New York, USA
23 Jan 2017
20 Feb 2017
Stefania Cook
Job function
Full Time
Contract Type

Connectivity Operations Coordinator - Global eTravel, New York City

Our client is a leading online reservations platform with a global footprint. They are currently looking for a talented Connectivity Operations Coordinator to be based in their dynamic New York office. You will be at the front line supporting partners with our client's XML API's. From major hotel chains to boutique connectivity solutions, your dedication to providing clients, both internal and external, with best in class service and technical know-how will be key to your success.

You'll bring a get-it-done attitude with great communication and technical skills including knowledge of XML and hotel systems. In addition, the ability to establish and develop meaningful relationships with both internal stakeholders to drive connection and operational will be crucial in the role.


  • Certify connectivity partners on the company's XML API's
  • Assist Connectivity Operations Managers with project delivery
  • Processes property data uploads
  • Troubleshoot rate and availability update issues reported by partners and staff
  • Investigate reservation delivery failures
  • Use ZenDesk support platform to manage requests
  • Feedback key connectivity challenges to managers
  • Report and track API bugs


  • Bachelor or equivalent degree required
  • Knowledge of XML API's
  • 2 years of experience working with software/back-end systems
  • Travel technology experience, hotel distribution systems preferred
  • Strong communication skills with fluency in English


  • Excellent problem solving skills
  • Strong numerical and analytical skills
  • Strong interpersonal skills (externally and internally)
  • Adaptable to new technologies, quick learner
  • Team player
  • "get it done" attitude and work ethic
  • Energetic and driven personality
  • Adapts well to and is energised by change
  • Creative and Innovative

Great things about working here:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • 401(k) plan including company match
  • Generous paid time off including vacation time and holidays
  • Exclusive hotel discounts
  • Monthly team parties, with Cultural Committee to organise antics

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