Sales Manager

Central London
Please detail salary expectations in your application. Salary will be commensurate with experience.
24 Jan 2017
24 Feb 2017
Job function
Full Time
Contract Type

Job Role Summary:

  • Responsible for the total performance and output of the sales team;
  • Provide sales leadership, build the capabilities of the sales team and motivate the team to optimum performance;
  • Create and implement strategy to increase sales, efficiency and client service;
  • Monitor sales and client service via KPIs, service questionnaires and call recordings to maintain high performance;
  • Develop and implement performance improvement measures where required;
  • Apply and manage best practice throughout the sales process;
  • Manage staff input of enquiry, call and quote data to facilitate accurate performance analysis;
  • Work with the Commercial & Senior Product Manager to ensure team have all the required information to facilitate quick and effective enquiry turnarounds;
  • Work with the Agency Sales Manager to gather feedback from travel agents and agree measures to develop and strengthen trade relationships.
  • On-going development of sales processes and techniques;
  • Manage all areas of sales staff recruitment and training;
  • Manage all aspects of the Sales incentive scheme, including development of the most effective scheme to drive and reward strong sales performance and excellent client service;
  • Work with Customer Service, Product Managers and suppliers to resolve any pre or on tour issues;
  • Preparation and distribution of management reports and analysis;
  • Direct report line for the Sales Team Leaders and the Operations Manager;
  • Report line to C&K Director.



Required Experience & Skills:

  • Mid to senior level sales management experience in tour operating;
  • Experience in managing and developing a team of staff;
  • Ability to lead and motivate with a positive and calm temperament;
  • Proactive with an ability to show strategic skills and identify new ways of working;
  • Ability to identify training needs and plan training sessions to improve performance;
  • Results driven with a sound understanding of sales KPIs;
  • Highly numerate, with an ability to gather, analyse and interpret data;
  • Highly computer literate, thorough knowledge of Excel and Word and previous experience of a tour operator reservations system;
  • Experience of CRS (Galileo preferred);
  • Articulate with a high standard of written English and excellent attention to detail;
  • Strong problem solving skills and ability to work on own initiative;
  • Organised, process driven and able to work to deadlines;
  • Experience in working with group and private travel;
  • Well-travelled, and with an understanding and comprehensive knowledge of the luxury and cultural travel market.

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