Account Management Co-Ordinator in Business Travel

Recruiter
Location
London
Salary
£20k - 22k per year + Plus benefits
Posted
01 Feb 2017
Closes
01 Mar 2017
Ref
21527/JD
Contact
Jacky Docherty
Job function
Administration
Hours
Full Time
Contract Type
Permanent

Our client, a leading Travel Management Company, seeks an individual to support their Account Management team. Working to support a team with a large portfolio of high-profile prestigious client accounts, with travel programmes ranging in size, to create a long term business relationship. This role could suit a graduate with a degree in Travel and Tourism or maybe Business Stiudies.

Principle responsibilities to the Department:

  • Develop a progressive relationship with the team to support them in delivering efficient and accurate travel programmes to their portfolio
  • To collate accurate review meetings based on direction from the team
  • To collate and format presentations
  • To assist with co-ordination of client events and travel fairs
  • To produce accurate written documentation
  • To co-ordinate supplier activity in conjunction with CPD
  • To run MI reports
  • To provide on-site support and observations at client meetings
  • To assist with implementation tasks for new business
  • Implement a business telephone review process for a small portfolio of clients and manage the multiple and integrated facets of their travel programme and drive their corporate objectives.
  • Coordinate regular Team meetings,
  • Keep abreast of marketplace and Industry changes to form an understanding and be able to assess the impact to clients.
  • Prioritise projects to match Team needs and expectations.
  • To maintain Salesforce excellence and ensure that all AM tasks are actioned
  • To ensure that all AM documentation is current on Intranet.
  • To be involved with projects and being able to think “out of the box” to help the wider team/business.
Principle responsibilities:

  • Attend team meetings and social events.
  • Attend company conference and meetings as required.
  • Implement strategies and initiatives as required generating new opportunities
  • Ensure active communication with colleagues and suppliers.
  • Regularly report to the Head of Account Management, including escalating matters as and when required.
  • Assist with transition of new business from Sales to Account Management.

Skills, knowledge and experience

  • Able to support Account Managers with varied experience levels
  • Able to prioritise and exercise effective time management
  • Good communication and interpersonal skills.
  • Innovative / Proactive.
  • Customer focused.
  • Analytical skills e.g. Excel.
  • Working knowledge of MS Office.